Frequently Asked Plumber Questions Text

Here Are Just Some of Our Frequently Asked Questions

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How do I turn off my water? Where is my stop tap?

The stop tap (sometimes called a stop cock) is often found under the kitchen sink. If your kitchen has been refitted or extended, try looking where the sink used to be, which can even be under a window. It is often located on an outside wall.


If you have a house with a cellar the stop tap may be down there, follow a cold pipe if unsure until you find it.


It can also be found in a garage if you have one attached to your home. A downstairs bathroom is another pace to try.


Another possibility is a stop tap on the pavement outside your property. Contact your local water board for further information.


When you find the stop tap turn it clockwise, you made need a pair of grips if it is old and stiff but be careful not to break it. Remember, righty tightly, lefty loosie.


In an emergency it’s a good idea to open all taps in the home and leave them running. This may stop water or reduce flow to the pipe or fitting that’s leaking.


We are happy to fit a new stop tap if the one you have isn’t working or replace it with a modern Surestop which is a stop tap that is as easy to turn off as a light switch and can be installed in an easily reachable position.


EmergencyMan Plumbing in Leeds are approved Surestop installers


Water has leaked onto my electrics, what should I do?

Water and electrics are dangerous, do not take any chances!!!


You should immediately turn off the power at the main consumer unit (fuse box) if safe to do so. This is usually located next to the electricity meter. In some properties it is located in a white box on the outside of the building.


If there is a problem with the electrical supply to your property contact the supplier.


At Emergencyman we can also send out a Qualified Electrician who can dry out the electric circuits and test them to make sure that they are safe. He has decades of experience in dealing with such issues.



Why buy from EmergencyMan?

There are definite benefits to purchasing fixtures and fittings from EmergencyMan Plumbing. If you purchase these items at a local D.I.Y outlet they may be of a lesser quality than those we can supply.


In addition, years of experience has provided us with the necessary product knowledge to help you select the correct products to meet your needs and budget.


We are VAT registered. A VAT invoice is given with every transaction.


We are also in a position to help you with warranties when products are purchased through us. Usually in such cases when items are covered under warranty service is provided at no additional charge.


This is not the case when warranty service is required on items not purchased from your plumber.


For example, if you purchase a shower at a D.I.Y outlet because its slightly cheaper then what your plumbing contractor can sell it at but still ask them to install it, In most cases they will install it but limit their warranty to the installation only and not the product.


If the shower subsequently needed to be returned to the place of purchase and reinstalled you might find yourself paying additional charges that could have been avoided if you purchased the same shower through your plumber in the first instance.


The initial savings on the cheap price that attracted you in the first place could easily be eroded if problems with the product developed.


What are your charges?

When a professional tradesman arrives at your property many costs already have been incurred just to get himself and his van there ready and prepared to complete the job.


To provide these services in your home costs money, these costs (overheads), as in any business are passed on to the consumer. The charge for such services cannot be judged solely by the time it takes him/her to make repairs or perform other related tasks.


A big part of overhead expenses is attributed to the constant maintenance and replacement of tools and equipment, advertising, training and vehicles.


The added expense of office equipment and inventory also must be recovered in the cost of doing business. These elements combined with insurance expenses, salary (tradesmen and office staff) and profit are all used to determine the selling cost of goods and services. When you pay our tradesmen, you receive the value of his/her years of experience, skill, and knowledge.


Sometimes the plumber may do nothing more than look at a job and diagnose the problem, this will still result in a charge in most cases because there are still overhead expenses involved in just getting to the job to do this. All things considered the cost for a tradesman’s time spent solving and fixing a problem in your home is not the only factor in determining cost. Operating a dependable service business that provides reliable service requires organisation, competent management and a substantial capital investment.


We like to be 100% honest, clear and upfront about our charges. Our hourly (or part of) rates are explained at the time of booking. Parts are charged at a fair retail price. On completion of work you will be presented with a fully itemised invoice detailing work done, time spent and parts used.


What are your payment terms?

For non-account customers payment is on completion of work. In some circumstances we may require a deposit. Payment can be made by cash or debit/card, we are PCI compliant, payments are handled by AIB and we do not accept cheques.

If You Don’t See Your Question Here

You Can Give us a Call

Tel: 0113 232 9556

Freephone: 0800 224 8365





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Melanie Vernon
Melanie Vernon
10 October 2023
I called the company late yesterday afternoon to fix à pipe. Mark was very proffesional, arrived the next morning and it was sorted in less than 12 hours. He exceeded my expectation and I would defiantly use the compnay again thankyou :) attached before and after pictures
Mark Fitzpatrick
Mark Fitzpatrick
13 April 2023
I have used Mark for two plumbing leak repairs now and would highly recommend him. Provides a prompt and professional service. Gives a full explanation of repair(s) needed and work to be undertaken.
Bob Peters
Bob Peters
30 November 2022
Excellent service. Able to book appointment for next day and within time slot of couple of hours. Very pleasant and efficient and able yo provide good replacement tap Would definitely recommend and would use again
pgr Nufc
pgr Nufc
21 September 2022
Having had difficulties with the draining of water from our toilet, I called Emergencyman for help. Mark arrived exactly on time and worked tirelessly on the task in hand. He was polite, professional and more than keen to explain his work so I understood what he was doing. having resolved the issue, I would wholeheartedly recommend this service to others. Thank you Mark
Debbie C
Debbie C
18 September 2022
Thank you Emergencyman Plumber for coming out on a Sunday to help us urgently sort out a blocked bath and kitchen pipes in a flat. Julie was very clear on the phone on what we should expect, how much it will cost and confirmed with us several times to check we understood everything. She also made sure Mark the plumber called us back to confirm details of the issue. Mark then came round within 30mins and sorted the problem out quickly and without any fuss. Mark was very friendly, kind, professional and very respectful of the property. Without Mark and Julie, we won't be able to use the bath or kitchen for the whole weekend! Seeing that it was an emergency plumbing issue, it was definitely worth the cost! Thank you so much for your help! We will use you again and recommend your services to our friends and family."
francesca gains
francesca gains
18 August 2022
I called Emergencyman in a panic after a leak from the bathroom into my kitchen. Marc came within the hour and had everything sorted very quickly. The service was professional, courteous and quick and I am glad to rate them highly.
Laura P
Laura P
9 August 2022
Contacted as I needed someone liscenced to work on an unvented cylinder. Mark was extremely helpful & courteous and the fault was sorted out quickly. He has provided all correct paperwork and certification. Would happily use again.
lynsey grainger
lynsey grainger
27 April 2022
After having a blockage in my toilet for nearly a week with seven workmen (from other companies) attending without resolving the issue, Mark came on the same day I phoned and within an hour identified and resolved the issue. Highly recommend and would definitely use again.
23 September 2021
Repaired our immersion heater and then did an extra job of replacing a leaking tap for us! Couldn’t fault the service, rang for a repair yesterday and he came out today! Very friendly, quick and efficient and reasonably priced as well! Would recommend
Jeff Turner
Jeff Turner
30 October 2019
Called Mark this morning to fix water leak under the kitchen floor. He was able to come out the same morning. It was very difficult to get at and it needed him to crawl under the floor boards to get to it. It also needed a lesser-used part but he carried a spare in his well-stocked van anyway. Despite that he was able to fix it quickly. I was really pleased he was able to respond so quickly. I was also really pleased with the friendly, effective and professional service I received. I would definitely use him again and would have no hesitation in recommending him to our friends. Cheers

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